MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Benefits and job security are a plus also. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. A $5.00 replacement fee will be charged for all subsequent replacement cards. If a card has been confiscated due to usage by any unauthorized property. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. . The goal: make life simpler for all our employees. The customer cannot depart earlier than 4:00 PM. MARTA Customer Experience. If known, nearest cross streets and easily identified pick-up points. Riders' Advisory Council; . You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Bus times vary by individual route, so be sure to check the schedule for your specific route. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The fax number for Mobility Eligibility is 404-848-6900. 2. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Lost Item Inquiry Formfor lost items. Mobility Operators do not provide services that exceed door-to-door assistance. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title MARTA - Metropolitan Atlanta Rapid Transit Authority The position pays very well also. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. MARTA Transit; MARTA Police (Non-Emergency) 404-848-4900. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. MARTA has the right not to issue a replacement card. Cards MUST be turned in immediately for a re-placement at no cost. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. card with a picture each time they board a Mobility Bus. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). 404-848-5000 . Customer Service. MARTA Police (Emergency) 404-848-4911. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. A requested trip time may not be available. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Scooters are often unstable on lift equipment. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Customers can confirm and cancel future trips through the automated system and the MARTA website. MARTA attained the Silver level of recognition for its sustainability efforts. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Untapped Breeze cards will lose value if not activated within this time period. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Visit our MARTA Mobility page to see the qualifications for this service. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Alternative format requests may also be made during the application process. MARTA Mobility Guide - outsystems.itsmarta.com Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Contact - MARTA GUIDE The operator will not carry packages through the door. custserv@itsmarta.com, Write to: MARTA Customer Service Center You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Local, Express, . Mobility Fares pageto learn more about paying for MARTA Mobility. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. It is your responsibility to maintain the Breeze Card in good, useable condition. Mobility Fares - MARTA Atlanta, GA 30324-3330, In Person: Customer Service. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. MARTA Mobility Customer entering through Rail Station fare gate University Program. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Mobility Fares. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 5. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Failure to cooperate with safety related policies may result in injury or loss of service. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. For more information, please call Customer Service at (770) 427-4444. If you were issued a permanent card, your eligibility expires three years from the date of issue. Customers must make all changes prior to the date of travel. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window..
