By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. Your local team are always your first point of contact. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Does anyone know how to get the GBP payment back? This is a very unprofessional way of handling the situation as this concerns health and safety. In conclusion, careful when u sign with regus. Hi Andrew, at least on my Regus account I am not required to have card details entered. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Transparency is very important in everything that we do. Otherwise, Preferential is better for those who visit 8-13 lounges a year. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. It was a nice experience to be able to associate with the Church for so long. Event rooms, boardrooms, training rooms, and more. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Assistant Global Customer Service at Regus. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream if so what was their response. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. You can only revoke a membership attached to an active class. I have been transferred to a new location. Compare them below and choose the right one for your business. A member of my team has already contacted you and discussed the situation. Ts and Cs apply. Pricing and eligibility depends on the lounge operator. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. I really thought that this company would be a good option for expanding our business. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. Michelle Spire I ended up paying over $500 in the course of having them correct their mistake and they still refuse to refund me the money for their mistake. Get A Quote. I look forward to receiving more information from you. Its nonsense in most cases and one should be able to continue with an office space. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. They will email you a confirmation of termination and then charge you again. What the heck? Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. It then states that you must provide this written notice at least three months before that end date. Once a class has ended, no changes can be made . Your email address will not be published. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. %PDF-1.6 % Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. As far as the payment is concerned, it has been made in full. Kind regards, They reference their terms and conditions and just continue to charge me month after month. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. I was blessed to have the opportunity to be part of the church. Building issues almost daily, with zero empathy for the tenants of their spaces. Mailforwarding, Hi Martin, I have enclosed the cancellation fee with this letter. Thank you for your consideration. Offer expires 08/31/2014. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. endstream endobj startxref The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! It should have been very easy to secure me as an advocate for the company. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Any service that you do not require can be opted out through your online account. Thanks again for your comments which help us improve. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. How To Write a Cancellation Letter for Membership? There is absolutely zero opportunity to engage with the corporate infrastructure. And, therefore continuing the membership is not possible anymore. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Case reference number: C-6953809-Z0V3 THINKPODs are available only in selected locations. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Michelle Spire Requesting your refund is easy. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. 2.3.2. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. It won't go in any direction! Have anyone walk away from regus hidden automatic renewal. Besides, the facilities provided by you are also impeccable. Sandra Melody My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. In the next paragraph, you should ask the authority for confirmation of cancellation. This company is completely disorganized, and crooked. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Passes purchased in this way are non-transferable and not changeable. Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. This has resulted in our staff not coming into work because of unfavourable working conditions. Best wishes, I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Hi Cami, Im sorry that you feel this way. She at least implied that Hannah`s use of the printer was a nuisance. Hi Andrew, Im sorry you felt the need to escalate this. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. All agreements end on the last day of a calendar month. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. This does not affect customers who have a permanent space as these are reserved specifically for them. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Where appropriate, well also take steps to prevent the situation from happening again. Michelle Spire With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. If you refuse to pay their bogus invoices they will send you to collections. same goes with debt collector from malaysia that emailed me abt 3 months ago. In April of 2021, I tried to set up a virtual office with Regus. For a company as big as Regus to not have a complaints procedure this is appalling. It goes against our guidelines to offer incentives for reviews. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Fancy a bit of a hack for lounge access? With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. I replied that the only solution I will accept is for the contract to be canceled and the money returned. Office staff are always friendly. From,Hedy GreeneAp. I havent been able to identify your account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. If your home club is closed, please contact our member services department. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Absolute disregard for tenants. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. Won't be a good idea until they change their management. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Michelle Spire You have a business to run and our objective is to partner with you to help you grow even further. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. I entered card for both. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Moreover, forthwith please remove my name from all the associated records too. Company Name: Carrie Jaffe or Accurate Assessments of San Diego The furniture they provided had locks on some of them and the staff had no idea where the keys were. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. You can call, but they don't know what's going on and have little to no authority to fix the issue. Regus Online Account. Go anywhere but here, Hi Eric, thanks for reaching out. We have checked and cannot find any payment details set up in your account. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. Your email address will not be published. To my horror, the contract sent was being auto renewed without my consent. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. That exception is made on the understanding that an additional service retainer is payable. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. Your days must be used within the month they are allocated. If you need further help, pleasespeak with our team member who is already in touch with you. Kind regards, Im sorry if you felt the need to escalate this. DO NOT TRUST THESE FRAUDSTERS Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. You should receive your refund within 30 days after your agreement end date. Create an account to follow your favorite communities and start taking part in conversations. I replied and explained that these terms were written in an intentionally deceptive and unclear way. Services are billed automatically depending on the customers preference. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Just terrible management at Regus. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Can I change my membership after Ive signed up? Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . We appreciate your business. Michelle Spire Companies can ask for reviews via automatic invitations. They only communicate via email. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. how to cancel regus membership/account? Most, if not all, companies have an internal collections department or utilize a third party. The global pandemic has hit lots of businesses in different ways. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Restoration Fee - $290 ($3.50 per square foot) Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. If you don't reply to that email you get locked into a contract. I would love the opportunity to help further but havent been able to identify your account. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. + Free Sample of Insurance Cancellation letter Template. {Contact Details}. Platinum Plus costs about $300 more, but it really wasn't clear why. However, we also have a business to run and cannot cancel signed agreements. Your agreement clearly states it doesnt come to an end by itself and the cancellation policy is written in block capitals in its terms.
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