When you use the APIto update this field, the RESTAPIwill return the text-only version of its content. This entity's purpose is to describe a day specified as a Holiday (usually counted as paid time off) and included in an Autotask Internal location Holiday Set. For more information about fields marked as picklists, review our Understanding picklists article. Some Read-Only fields must be supplied for a create, so while they are initially required, once the entity has been created, you cannot change them. Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. If recipients are added or removed from the To: field on the Notification panel, the matching role-based check boxes will become selected or cleared. You'll need to ensure that you configure the security level of the impersonated resource to allow impersonation. The impersonated resource must have permission to act as configured in the other sections on the Edit Security Level page. On ticket grids, you can select the Add Note to Selected Tickets option from the bulk menu. Set up a mailbox in Autotask. The function of this entity is to describe the link between co-managed accounts and the resources with a co-managed security level who have access to them. It allows you to configure tiered or volume pricing for the billing product. This entity describes detailed information about on-hand. For detailed information, refer to The task or ticket stopwatch. This entity describes an Autotask Notification, as listed in the Notification History page. function SendLinkByMail(href) {
A resource must have at least one role assignment. [CDATA[*/
You can make this a default setting. Every resource is associated with a location. Refer to Note Titles. This entity contains attachments for the Tasks entity. }
Incidents on Change Request tickets will not be updated. The Ticket entity will support the Ticket Category: The following fields are not editable when ticket category is RMA: AccountID, InstalledProductID, TicketType. If the setting Enable [Entity] Stopwatch is cleared for the entity category, the stopwatch will not appear. Refer to WebhookFields (REST API). These are referred to as Reference fields. This entity describes the Resource and Role through the Queue association. Form templates follow the limitations of the currently applied category and the user's security settings. Autotask currently provides five contract types: Time and Materials, Fixed Price, Block Hours, Retainer, and Recurring Service. A cost is a billing item for products or materials. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? This may be a difference between the SOAP and the REST API, but on SOAP new tickets require the id to be set as 0. IMPORTANT By default, notes and time entry pages launched from a task or ticket in New, Edit, or View mode open in a modal dialog box. The Action Type specifies the type of activity scheduled by the to-do or associated with the note and the actionType View controls where the Note or To-do appears in the user interface. This entity's purpose is to describe a line item associated with an Expense Report entity. ConfigurationItemWebhookExcludedResources. The date/time stamp indicates the date and time the status was last refreshed from the task or ticket. The note will only be added to the incidents of problem tickets, not incidents of Change Request tickets. Notes published . If the ticket catgeory = 'RMA', the TicketType is set to 'Change Request', regardless of the value that is supplied. The assets associated with Knowledgebase articles are recorded in this entity. Contracts specify a billing arrangement with a Company. The Autotask REST API Getting started REST API security and authentication REST API revision history Working in the API Introduction to the Autotask REST API Introduction to REST API calls Autotask REST API resources Good to know. It will not appear on the New Ticket Note or New Ticket Time Entry form. This resource describes key business details for the Autotask Company 0, the Autotask user's company account. Refer to API-only Ticket Categories. This entity's purpose is to describe a predecessor/successor arrangement between two project schedule items. In Autotask, sales orders are associated to Opportunities. This entity describes an Autotask Service Bundle added to a Recurring Service contract. /*]]>*/Want to tell us more? . This entity describes visual identifiers that you can use to categorize and search for Companies. The API can complete a ticket that has one or more incomplete 'Important' Checklist items. Create Tickets in autotask using REST api in python Ask Question Asked 7 months ago Modified 7 months ago Viewed 145 times 0 I am new to autotask. Visit our SOAPAPIlifecycle FAQ article to learn more. For example, when creating a Ticket Note you must supply the id for the Ticket that the note will be associated with. If cleared (default setting), all Autotask resources, Outsourcing partners, and customers with access to the item in the Client Portal can view the note. This is by far the best wrapper for the SOAP API. A setting on the General tab of the category will determine if a note title is required for task and ticket notes. Namely the VS solutions are here. The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. Everything else looks correct! You can create additional mailboxes, but you won't be able to activate them. You can only create it; you cannot query or update it. If you attempt to query these fields, you will receive an error message. For example, although the client can create certain resources, not all resources accept a create call. Any existing Change Request tickets can be edited. This entity contains attachments for documents in Autotask. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). This entity's purpose is to describe a billing role that is excluded from the contract to which the set applies. If you have not clicked the Get current Status link, it will be the date and time you opened the page. If TicketType = ChangeRequest, ProblemTicketID cannot have a value. window.open(uri);
2. This entity's purpose is to describe a modular component that can be added to any ticket or task. Autotaskwill automatically assign the record number that follows the prefix. function SendLinkByMail(href) {
The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. This entity represents associations between, This entity represents articles associated with. ChangeApprovalStatus can only be set to Requested or Assigned. Visit the Ideas forum! The company handles all billing for the business unit. It describes whether a Product on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. All text formatting and images will be lost. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. Resource access URLs for all entities appear in the next section of this article. This entity describes an approved and posted billable item in Autotask. It can be a separate physical location or a division or agency operating in the same physical location as the company. The status field describes how close a ticket is to resolution, or how close a task is to completion. You get internal server error when it's not happy about something, but in the returned body it normally expands on the particular error. From the pull-down menu, On entities like ticket, task, note, and to-do, the Description field is a core part of the data record. /*
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