If this does not work, replace the console. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! The odometer illumination was bright. This is telling you the charger is working. These codes will pop up over your console's display when there are issues within your electric scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I had my second issue within 17 business days of receiving the scooter. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Troubleshoot common issues with your gotrax hoverboard with our handy guide. We appreciate you customer service and willingness to do the right thing! If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Now you are finished and ready to test your work. Pressing on button does not illuminate the display nor does the throttle have power. But, as soon as it worked for quite some time, it started showing various problems. Do you think most of the lower-priced scooters are having these problems? Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Of course, you could also have an issue with your battery. If the wheel spins only when the battery charger is plugged into the scooter then the . Has expected us to be scooter technicians to diagnose the problems. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. When the battery is fully charged it will change from red to green. Down a hill I got up to 19 mph on the speedometer. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Odometer not working. You feel the scooter lose power and your inertia throws you forward. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Please Note, some electric scooters share error codes. Contact: kevin@ocproscooters.com or text: 714-420-1311. Here is a link to find the manual for your Gotrax hoverboard. Need help troubleshooting a scooter issue? Step 6 Install the battery pack. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). 0000047449 00000 n It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. To power the scooter off, press and hold the red button for 5 seconds. If you can not grip the top with your fingers use a pair of pliers to assist you. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. When you plug your charger into the wall, the indicator light will turn green. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. As an Amazon Associate I earn from qualifying purchases. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. How do you check the odometer on the GXL V2? We'll go through each electric scooter and the error codes that occur. If the battery is fully charged, then the issue is likely with the motherboard or wiring. In this video we take a look inside a GoTrax G2 Scooter. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. All rights reserved. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. GoTrax GKS: Specs. Electric Scooters Back fender completely broken off, bottom screw plate snapped. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. This may be caused by several factors, but luckily there are solutions to all of them. If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. Set the battery to the side for disposal. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 0000006755 00000 n You will see the LED lights start to flash. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. . It was the front wheel so more difficult, cost 40 for replacement. All night charging leads to 15 minutes of riding. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Front tire making a very loud noise. The BBB's grade of "F" still . If there is, youll need to buy another one and replace it. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Please Note, some electric scooters share error codes. k 3TXK c"b0] 3:P $% Once you ensure the position is correct, gently slide the pack into the tiller. Max speed: 7.5 MPH. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Roller Blades/Bikes. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. Check the fuse or circuit breaker. If the scooter works after disconnecting the brake switch then the brake switch is defective. Yes To power the headlight on or off, press the red button for 1 second while the scooter is powered on. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. 51 4.7 out of 5 Stars. It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. GOTRAX - F5 Electric Bike . Brand new battery not holding charge. Returned the v2 and are now trying a m360 instead /crosses fingers. Include an image for extra impact. Beeping can also indicate uneven pressure on the hoverboard sensors. error: Looks like spring issue. In this video we take a look inside a GoTrax G2 Scooter. When it comes to hoverboards, the magic fix-all is called recalibration. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. Front wheel cover scraping wheel - easy fix but annoying. Further, the locking pin is completely . Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Kid really loved the speedometer and the cruise control feature! Check the lights, the brakes, and all the features, and make sure they are all working properly. New comments cannot be posted and votes cannot be cast. Take care of your ride so it can take care of you. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Free standard shipping with $35 orders. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Set the line out of the way once disconnected. The difference is, these are much more fun! Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. . Turn the key or power switch on and engage the throttle all of the way. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Is a fire hazard. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. Try recharging the battery pack for 8 hours. If that doesn't work, email support. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. So in short. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I've emailed support but I'm waiting. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. I also have a V1 and no issues. Thus can not charge scooter. Will this problem come back? Powered up the scooter. Repair frozen GOTRAX GXL V2. . Entice customers to sign up for your mailing list with discounts or exclusive offers. They cannot show error codes. This problem could be caused by many different things. Once you ensure the position is correct, gently slide the pack into the tiller. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. I cant find anyone who sells them including the gotrax website, acisneros0873 - Visit our Battery Pack Load Testing Guide. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Cruise control automatically goes on every time when riding. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If you find any damage, replace it immediately. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Contact an authorized service center for more information about replacements. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Fix Water Leaking From Air Conditioner. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. The motor would sometimes "sputter" (not engage) when you push down the throttle. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. What if the part I ordered did not solve the problem? Of course, with any new or growing technology there are often hiccups along the way. It sounds like a bad battery but checking the connections is the first step. I tried these fixes and the problem got solved. I am on the hook to pay for shipping to send back their poorly made products. You can recalibrate your Gotrax hoverboard by following the instructions above. It is not managed by iFixit staff. Its possible the quality slipped with the V2, but they are basically the same scooter. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. I requested a refund. 0000009925 00000 n Gotrax scooter not charging? These are as follows. This is a few specific actions that act as a reset for your board and can fix many common issues. Codes often have simple solutions and we are here to assist. Can't get the scooter to start. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. E07 - Replace Motor or Motor Wheel Assembly. I absolutely love this scooter. 0000001330 00000 n $799.00. 0000256654 00000 n This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. How to restore default settings on GOTRAX GXL V2. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. E03 - Change speed settings or gear. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. This is the best method to factory reset GOTRAX GXL V2. If the scooter is off but still takes off, this means that the control box is damaged. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. A fully charged battery will have between 36 and 42 volts. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Press question mark to learn the rest of the keyboard shortcuts. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? I've had it for a full month now but never knew how to. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. It's a 36V 6 Ah battery that offers higher performance. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. If it's not been used for a while, it might need charging. Visit the Gotrax . - Very dangerous as you can be cruising along and the motor completely shuts off. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Motor stutters with rapid jerking and wont go.. possible motor failure. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Looking For The Best Lock For An Electric Scooter? In the next video we will show the complete repair, reassembly and testing. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I have updated my review from 1 star to 3, and will update again . Take care of your ride so it can take care of you. Jan 7, 2020 New Safe Step Technology - Both feet must be placed on the . Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! When you plug your charger into the wall, the indicator light will turn green. A fully charged battery will have between 36 and 42 volts. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). will respond to the email but the response itself is not helpful). The console on the scooter displays speed in MPH, battery life, and headlight. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. E02 - Adjust your brake calipers so that they operate effectively. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Can you please tell us how we can improve this article? Take off the console and pull out the battery, checking all the connections. You will see the LED lights start to flash. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles.
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