Viagogo says it paid me in November, but it has not turned up in my account. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 2.8 Pay & benefits. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 2.16 Season Cards. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. This does not affect our editorial independence. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. If you click on them we may earn a small commission. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. For example, if you bought tickets for the front row and ended up sitting near the back. All. Pay by PayPal, a free service to pay online without sharing your financial information. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. 3.1 Accurate Descriptions. 3.2 Other Information. Thanks. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Is commercial property a great value investing opportunity? The site operates a system wehre the tickets don't go on sale until they receieve them. Did you find this answer helpful? Affiliate links: If you take out a product This is Money may earn a commission. Job Title. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. How do I delete my listing? 7.2 Copyright. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Tickets may be substituted with comparable or better seat locations without the Buyers approval. The Sellers and the Buyers are hereafter jointly referred to as the Members. 7.3 Additional Policies. We do not allow any commercial relationship to affect our editorial independence. 2.9 a) Exception to Sellers Obligation to Confirm. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 1.3 viagogo Guarantee. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. The tickets were sold in October for 180, but so far I have not seen the money. 5.4 Making Adjustments. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Start today for 5% back on up to $1,000,000 in branded sales. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Why can't I sell my tickets through my Ticketmaster account? Piggyback tickets may not be sold in the same listing. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. These steps apply to Personal accounts. Copyright viagogo Entertainment Inc 2023. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. How do I change the email address on my account? 3.3 Laws and Regulations. In this case they counted them as arrived the moment UPS scanned the tracking label. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Pay in 10,000 for bonus. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Learn more. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? You also have the option of taking your case to a small claims court. You will need a username and password to access the Site and use the Services. With mycashbacks you get cash back & discounts very easily! @vrbavojtech. At no time do We provide the Buyer's payment information to the Seller. I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. 1.2 Ticketing Exchange. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Viagogo says it does this but takes no other steps to prevent the practice. There must be a way, the payment was not accepted yet. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. 6.10 Notices. You will receive confirmation by email when the payment is made. Why can't I see my order or sale in my account? 6.6 No Agency. To be a member of this Site, You must agree to accept the terms in this Agreement. You may find other users information to be offensive, harmful, inaccurate, or deceptive. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You should get the exact tickets that you ordered. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. $39.99 a month + selling fees. You may also file for a claim if your tickets are invalid or not accepted at the venue. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Contact your bank or credit card company to verify the authorisation of payment to viagogo. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. By browsing this website, you consent to the use of cookies. 2.4 Listing. Note that this is separate from any Tax viagogo is required to charge on its fees. Pros. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. We are not involved in the actual transactions between Buyers and Sellers. It can happen on any website where payments are taken. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. You are viewing the PayPal Community Archives. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Viagogo should be the subject of a full criminal investigation.. Limerick, County Limerick 35 reviews; We will not allow You to buy or sell tickets before You have registered with Us. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? The tickets were bought and sold online, using the Viagogo fan resale platform. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.
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