I would love the opportunity to help further but havent been able to identify your account. After being in my new office they are increasing rent by 8.7%. Verification can help ensure real people write reviews about real companies. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Companies can ask for reviews via automatic invitations. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. When could I get my retainer back? dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Our invoices are due on the payment date that is displayed on them. We may have received incorrect data. 1. BBB Business Profiles are subject to change at any time. That exception is made on the understanding that an additional service retainer is payable. Your agreement end date is not until 10/31/2021. Please email me at Lorraine.brule@regus.com with your company name and details. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. October 23 evening SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . I really thought that this company would be a good option for expanding our business. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. As you did not process this correctly, the agreement continued an additional month. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. October 19 truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. They charge an excessive retainer fee. Hard revenue focused. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I cannot stress enough the lack of professionalism and poor service. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. My contact end of March 2021. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) 3. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. ive been trying to get my money back ever since. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. If it has been longer than 30 days, please get in touch so we can investigate further. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. DO NOT give them your payment info, DO NOT sign with them. This company offers executive suites & office space, virtual offices and meeting rooms. Talk to an expert. Once they sell you something that will be the end of you being treated as a valued customer. We have a team of specialists available 24/7 to help you find the best solution for your business. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Don't be fooled by that. Of course, she did not reply to me yet! Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. They are scammers, and incredibly dishonest. It won't go in any direction! I would recommend that anyone considering using this company to think again! Helpful (1) Alice C. on 9/22/20 Best, Lorraine Brule Global Customer Service at Regus. S. Where's gone them? According to its policy, the retainer took 30 days to get back to the tenant. 6. Stay away!! I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Regus flagged this review for containing harmful or illegal content.Read more. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Find out how we combat fake reviews. Once they sell you something that will be the end of you being treated as a valued customer. GO LITERALLY ANYWHERE ELSE. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. For a break between calls, browse the development's many shops and restaurants, or explore the . Thank you, Lorraine Brule Global Customer Service at Regus. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They still continue to send invoices with no one responsible to be there to answer. Paid for parking online and have now received parking ticket from private company. You will regret signing with Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Requesting your retainer refund is very easy: simply log into your online account (i.e. Hi Hannah, Im sorry if you felt the need to escalate this. Its an automated process. After investigating we noticed that your online request was missing. Ts and Cs apply. Regus does not communicate with customers via telephone. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. The retainer fee doesn't guarantee a successful outcome. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Manage all of your workspace and business needs. Customer Reviews are not used in the calculation of BBB Rating. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. This company has the worst customer service I have ever experience in my life. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Repeated attempts to contact Customer Service have been blown off or ignored completely. If you need further help, pleasespeak with our team member who is already in touch with you. This is a multi-location business. October 8 GO LITERALLY ANYWHERE ELSE. I would recommend that anyone considering using this company to think again! We will deduct any outstanding fees and other costs due to Us before returning the balance to You. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. I couldnt see your email address or Regus account reference in your message. This is a complete con, and scam through and through. Anyone can write a Trustpilot review. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. 2023 Trustpilot A/S. This will ensure the agreement ends at the current final date and will not renew further. We did not put a "2000 dollars bill in front of you". When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. We found a responsible person where we inform her about the problem. Avoid at all costs. Such a transfer may require entry into a new agreement. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Changes in an organization are about more than just policies. He hung up my phone rather than transferring my call to them. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Hi Mike, Im sorry if you felt the need to escalate this. Receptionist only can communicate by email, even for the most important things for your business. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. It is IMPOSSIBLE to get them to stop charging. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? ive been trying to get my money back ever since. But the Regus does not have flexibilities, nor willing to retain long term tenants. This company bills you for services you do not use. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Become better managers and business leaders by achieving optimal personal and business performance. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Company Name: Max Dragon Technology This review was chosen algorithmically as the most valued customer feedback. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Manage your Regus account in one place and make bookings on the move. There is non existent customer service department. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB * All prices shown are valid at the time of inquiry, based on 24-month contracts. I realized that my 'request for a retainer' of my account portal had been disappeared. Available for as little as a day, or as long as you need. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. I would love the opportunity to help further but havent been able to identify your account. Get help. Verification can help ensure real people write reviews about real companies. No staff available for contacting on the event day. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. this is absolutely gross and scam. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. The company left an official comment on this complaint. This will surely increase the credibility of your complaint. Office staff are always friendly. September 22 They would not remove the items that I didn't want. Please email me at Lorraine.brule@regus.com with your company name and details. Absolutely unacceptable behavior. Browse our full range of products and services. I posted the review here and Sandra replied to me. I was using virtual office space. Signed up for a membership because I needed a private office for a few days. Originally, total costs 20k THB, but end up with 50k THB. This review was chosen algorithmically as the most valued customer feedback. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Interested in a new product or service? STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. As a matter of policy, BBB does not endorse any product, service or business. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent.
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