RACV Total Care. RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB) #12. Where your vehicle is an Ineligible Vehicle RACQ will be unable to provide any Recovery Services. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Eligible products for Memberships currently are Roadside Assistance (excluding Fleet Fee for Service), Insurance products (excluding CTP Insurance and Travel Insurance), Lifestyle and RACQ Bank products (excluding Cash PassportTM Platinum Mastercard). Essential cover for those who drive short distances in the metro area. Thank you for submitting the form. If you attempt to do mechanical or electrical work on your Eligible Vehicle and it wont start or operate properly, you will not be entitled to receive Services from RACQ. In such cases Service will be extended to towing the vehicle to a place of repair within the distance entitlements. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Tow truck driver said they only received the call from BMW Assistance 1203. If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. Help with common issues like lockouts, flat tyres or flat batteries Australia-wide, 24 hours a day. Jump starts may be provided, up to 24-volt boost start only. For policies with a start date from 19 May 2019 - 27 February 2021 or with a renewal effective date from 30 June 2019 - 4 April 2021. RACV Total Care is our most comprehensive emergency roadside assistance package. In another major change from a few years ago Total Care now only covers approved benefits up to a total of $2400, stating: You may claim a combination of the following benefits up to $2400 for you and your Travel Party (in total per incident) until the End of the Incident: Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. If you need to be towed further than this, there may be out-of-pocket costs. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . endstream 90% of issues are fixed on the spot, so you can get moving again. Heres what to do and how to stay safe if it does. Where you request Services more frequently than RACQ considers reasonable, RACQ may place your nominated vehicle into RACQs Excess Use program and/or may request that you ensure that your nominated vehicle is placed in sound mechanical and Roadworthy condition. Plus, save more on your yearly subscription cost the longer youre with us. Mid-level option that includes 60km of metro and regional towing, plus essential taxi, accommodation and car hire benefits. Equipment not normally operated by or made available to an RACQ Service Provider, or equipment normally operated by an RACQ Service Provider where the use, or method of use, is not normally associated with the provision of the Services. The transportation of your Eligible Vehicle to another location using a conventional car carrier. Where the weight of the wheel and tyre assembly is beyond the safe lifting capacity of a single person, you may need to pay an additional service fee. Based on our current members, we suggest: RACV Roadside Care if youre more of a city driver and rarely travel to regional or rural areas Administrative fees of 50c a month apply for monthly payments, $6 for the year. See Maximum Entitlements. Please refer to the End of the Incident section above. This is the total dollar value of benefits you can receive after a mechanical breakdown, per incident. The Eligible Vehicle cannot or will not be repaired. 103 0 obj I have 4 x cars and it says I nominate a vehicle for the total care package, and also get the benefit in any car I'm driving. Where your Eligible Vehicle requires charging, RACQ will provide a top up charge where mobile EV charging equipment is available. Terms and Conditions for which an ERA Subscription Fee has been paid for the period during which Service RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB) Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. If the annual limit is exceeded, you must pay any costs of us providing Services to you until your limits reset. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. For policies with a start date from 28 October 2021 - 2 August 2022 or with a renewal effective date from 30 November 2021 - 4 September 2022. Save on exclusive offers and discounts with us, and our retail, entertainment, and travel partners. endobj Deals. However, sometimes the time it takes for help to arrive may vary depending on how great the demand for assistance is at any one time. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB) RACQ will provide assistance on selected islands only, subject to availability. It includes accommodation, rental vehicles, alternative transport, and taxi benefits. Your reference number is, Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB), Five road rules youre probably getting wrong, help for common breakdowns, flat batteries, and tyre troubles. startxref The member will remain a member of RACQ unless Membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product. Target Market Determination for Motor Vehicle Insurance cover (PDF, 45 KB), Target Market Determination for Caravan and Trailer Insurance cover (PDF, 42 KB), Target Market Determination for Veteran, Vintage and Classic Vehicle Insurance cover (PDF, 40 KB), Target Market Determination for Boat Insurance cover (PDF, 41 KB), RACV Complete Care Motor Insurance product brochure (PDF, 204 KB), RACV Motor Insurance product brochure (PDF, 165 KB), RACV Caravan and Trailer product brochure (PDF, 207 KB), RACV Veteran, Vintage and Classic Vehicle Insurance product brochure (PDF, 145 KB), RACV Boat Insurance product brochure (PDF, 146 KB), RACV Financial Services Guide (PDF, 31 KB). For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. 4 used Show Deal $5off 15% off daily rental rates in Australia and New Zealand + $5 off protection options + Free additional driver Restriction: Terms and conditions apply. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Ensure you read section 7 for other conditions, limitations and exclusions that may apply to the Services RACQ provides in certain circumstances. It should be read alongside your Certificate of Insurance. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB) Your reference number is. Doesn't sound good but the motor is . %%EOF RACQ will also pay for the return air, coach or rail fare for you, or one nominated driver, to collect the vehicle when it has been repaired. Product(s) issued by Insurance Manufacturers of Australia Pty Ltd ABN 93 004 208 084 AFS Licence No. RACV has this listed as the weight/length limits. The service allowances and limits set out in this brochure that are applicable to your Roadside Assistance product when you are broken down more than 100km from Home and RACQ estimates repairs will take longer than the specified time. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB) If you require Services on your Eligible Vehicle and your Entitlement cannot be verified, then RACQ may require you to pay a deposit. 9 out of 10 call outs are fixed on the spot. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. A Terms and Conditions agreement acts as a legal contract between you (the company) and the user. RACQ Membership is available to individuals and businesses that meet the relevant eligibility criteria. If your Eligible Vehicles battery is depleted, RACQ will provide you with a top up charge to enable the vehicle to be driven to the nearest Accessible Charging Station if in range. For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Your type of roadside assistance subscription will determine how far we can tow your vehicles. Prices valid as of1 February 2023 and are subject to change. Mobile: 0411 882 822. Mozo snapshot. Size, weight limitations apply. In the spirit of reconciliation, RACQ acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. %PDF-1.5 % For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. Access to RACVs electric vehicle fast charging network, and save 20% when charging your EV at any Chargefox ultra-rapid site. Roadside assistance if you cant ride your bike because of a puncture, mechanical problem or even exhaustion. Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify RACQ and any RACQ Service Provider against any loss, damage or claims. Product Offers. Telephone: +61 3 9790 2883. 230039 receives commission for each policy sold or renewed. RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB) If you have Roadside Care, youll only be towed to the nearest attending Service Centre. <>stream Youll get the same quality service you expect from RACVs experienced mechanics at no extra costs. Broken down and need help? This correspondence can be addressed to: RACQ Group Member Relations Quality service at no extra cost Pricing effective 1 February 2023 and subject to change. RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB) All terms and conditions are subject to change without notice. You're also covered in any other eligible vehicle you drive. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee. Where you have locked your keys in your Eligible Vehicle, RACQ will provide attendance to unlock your Eligible Vehicle. It covers you and one vehicle. Kilometres travelled beyond that limit arent included and youll need to cover the payment. Car Insurance: A form of insurance that protects against losses involving cars. Before making any decisions please consider your own circumstances and the Product Disclosure Statement and Target Market Determinations. Car Insurance provides cover for damage you may unintentionally cause to peoples properties or vehicles as a result of an accident on the road, as well as other listed events such as theft, vandalism or fire. Identity Company publishing the Website (referred to herein as the "Company"): TOTAL S.A. Head office: Tour Coupole - 2, place Jean Millier 92078 Paris La Dfense Cedex - France Company type: Socit Anonyme de droit franais Administrative fees of 50c a month apply for monthly payments, $6 for the year. RACQ will not cover transport, accommodation or other expenses incurred by you on the journey to return Home afterwards. GORDON OAKLEY. If you would like more information, please contact 13 19 05. The member will have the rights set out in the Constitution for their membership class. This code gives customers 20% off at Lucy Bel. For policies with a start date from 28 February 2021 - 14 July 2021 or with a renewal effective date from 5 April 2021 - 15 August 2021. RACV experts debunk ten of the most common petrol myths. RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB) Call 13 11 11 and let us know your name, where youre located and whats gone wrong. The sizes and weights noted in this brochure include any accessories or equipment fitted on or to your vehicle and any modifications made from the standard specification. The location where the RACQ Service Provider providing the requested Services operates their business. Option 3: You choose to travel to your destination or return home while the vehicle is repaired in the town closest to the breakdown. Where a Breakdown occurs in a Remote Area, RACQ may be able to assist but you may incur an additional cost. 43475 points, See more recommended businesses in Melbourne Metro. Replace one ignition key for the Eligible Vehicle; or. multiple cars and long-distance drivers. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. Option 1: You choose to wait at the repair location while the vehicle is repaired, (a)Accommodation up to $550 per incident; or. Our qualified battery technicians are available seven days a week to get you back on the road quickly and conveniently. If youre not an Emergency Roadside Assistance Member, dont stress. Some Remote Areas restrictions may apply. It should be read alongside the PDS. Total Care is our top-of-the-range package with exceptional benefits ideal for those wanting total peace of mind or who travel a long way from home. As distributor, RACV Insurance Services Pty Ltd AFS Licence No. For policies with a start date from 16 August 2022 - 21 February 2023 or with a renewal effective date from 19 September 2022 - 27 March 2023. The analysis included evaluating how a car (and its driver) is insured (whether by market value or agreed value); what inclusions were on offer, such as hire cars or free roadside assistance; and. All entitlements will be subject to local availability. Where RACQ is unable to provide an Entitlement to you, you may apply to RACQ for consideration of an ex gratia payment. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. Royal Automobile Club of Victoria (RACV) Limited. . A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer.
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