If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. 877.878.8883. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Who CANNOT use Clipper on iPhone or Android phones for fare payment? On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Dumbarton Express. Clipper: Clipper is the all-in-one transit card for the Bay Area. Can I get a card at an airport? Please note that The Hub is permanently closed. Includes one-way or round trip travel via the Clipper ferry. Clipper isadministered by the Metropolitan Transportation Commission. Find your card and select Manage Auto-Reload from the More Options menu. Find your service: AC Transit. Otherwise, you will be logged out automatically. This page includes Using Clipper on specific agencies. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Why wasnt I notified this would happen? Be sure to review the paper ticket fare chart at the station. HVD applies only to BART rides. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Our terminal in Victoria is currently open 10:00am 5:00pm. A Station Agent can help direct you. View vessel seating chart for San Juan Clipper. Get the Clipper app. For more information, please see our Seattle-Victoria fast ferry schedule. We will send an email to confirm that you have updated information in your account. Can I set up Auto-Reload for cash value and a pass? If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Final boarding is 15 minutes before the scheduled departure time. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Includes travel to any of our destinations with activities or hotel stay or both. The most you can load online at any one time is $255. What does it mean to pick up my value and why do I have to wait to do it? Three beeps and a red light means your card wasnt accepted. Ticket Central. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. Keep your phone handy in case an inspector asks to see your fare. Select Clipper card and follow the instructions to add a card and load value. For more information, please see our If your card is registered, contact us so we can block your card from further use. We do not accept cash, checks or debit cards requiring a PIN. Transit Agency Tips. Please plan accordingly and allow sufficient time. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. I'm visiting the Bay Area. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Log in to your account with the email address we have on file and provide an updated email address. To find the cost of a particular BART trip, use the BART Fare Calculator. Check out the r . Set up is easy and can be done on the spot or in advance while you are at home. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Indeed! And, to get it back, its an hour on hold, and three to five business days.. Yes. Phone. All FRS Clipper employees and crew are fully vaccinated against COVID-19. Prior to that he was an assistant sports editor at the paper from 1984-1987. You will need to tag your card to a card reader or ticket machine to activate it. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Why not? Check out our sample Victoria Clipper V gift shop menu. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. There are no discounts available at the BART vending machines. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Clipper card says still in progress . If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Proof of payment is required. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. For account-related This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Learn more about required travel documents. Why not? Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. So if your primary funding source is declined, your order will be charged to your backup card. To find out more information about replacing an RTC card, please visit 511.org. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Please note that you cannot use your phone to unlock bikeshares. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Privacy Policy. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. All rights reserved. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. It is charged for those who enter a station, ride a train, and then exit the same station. No, every rider needs their own card or device (phone or watch) to pay for fares. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. We also offer special discounts for children and military personnel. Picking up your value means loading the value on your card after youve placed an online or phone order. Key Clipper information translated to Chinese. A: You made me laugh, thanks! Please submit all travel cancellation or change requests through our Contact Us page. Clipper is now available throughApple Pay and Google Pay. 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However, you will need to register your card as part of the process, if you havent already done so. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. What if Im having trouble using my Clipper card at a bike share station? There is a $5 fee for this service. We do allow walk-up day-of guests to purchase tickets if space allows. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. After the end of the sales window, be prepared to pay your fares with cash value. Can I get reimbursed? You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. This is just another barrier to transit: an opaque payment system. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). While Clipper is used to pay for BART, it is not a BART product. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Huh? You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. The correct fare will be automatically deducted and tickets with remaining value will be returned. Using Clipper. Clipper is a regional transit card that can be used on all transit in the Bay Area. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Choose your payment method and complete the order. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Phone. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Please call 800-888-2535 or submit your request via our contact us page. See the Apple Pay How-To page for more details. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. This page includes how it works, mobile payments and Clipper mobile app. In addition, we offer a full range of beverages options, including locally-distilled spirits. Please learn more about traveling with pets. Bicycles are stored on the outside deck subject to the elements. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please visit theUS Homeland Security websitefor more information. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Yes, you can use the Clipper app to manage your account on your phone. 877.878.8883. To provide payment, log in to your Clipper account and edit your Primary Payment method. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. And you can do it anytime. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. 2020, Metropolitan Transportation Commission. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Thats why we say to allow a few extra days if you are picking up your value on a bus. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. But if you tag off, Clipper will return the difference of $6 to your card. Some purchasing limits applyas outlined on our sales page. The Google Privacy Policy and Terms of Service apply. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. You can use Clipper cards on all Bay Area transit agencies. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Clipper cards pending pass? You can also modify your booked seats at anytime by visiting our seat selection portal. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Muni offers several ways to pay your fare. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Funds added using Apple Pay and Google Pay areimmediately available for use. For a quicker response, we strongly recommend reaching out via our contact us form. This is separate from confirmation of payment. I'd like to plan my visit to the Bay Area in advance. The programgives qualifying adult riders a 20% discount on BART trips. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Sign up for year-round getaways, special offers, and more. Yes. Your session is about to expire due to inactivity. A couple of things have to happen before you can use the value. Clipper account access including checkingyour balance can be found on the Clipper website. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Season Tickets. For Andriod phones, you may need the move your phone around. Find out about Clipper cards, visitor and monthly passes, rates and discounts. On the cable car, the conductor carries a handheld card reader. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Visit Us Get an adult, Youth or Senior Clipper card Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. No. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. 4 yr. ago. Registered cardholders can report lost, stolen or damaged cards and request replacements. Credit card charges are processed immediately. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Children from countries other than the US or Canada will require a passport and possibly a Visa. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. learn more. All rights reserved. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). We strongly encourage customers to take advantage of the time to unplug from technology! This page includes debit cards and refunds. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? We will automatically send a declined payment notice to the email address in your Clipper account. The garage offers parking forONLY $10 per calendar day! This page includes protecting your privacy and information retention. #16 of 92 Boat Tours & Water Sports in Seattle. Fares are based on distance traveled. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. What should I do if my card is lost or stolen? You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. All rights reserved. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. We will automatically send a declined payment notice to the email address in your Clipper account. It currently shows I have the amount in the pending passes area but shows I have it in cash value. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? An email notification will be sent out 7 days prior to travel as a reminder for check-in. Learn more on our luggage policy. Yes, there is. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Can I load value on my mobile phone at a transit agency ticket office? All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Skip the side navigation menu and go to the main content. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. You can use them to load and reload cash value and passes and take advantage of any available transfers. . All rights reserved. You can also order value at the same time. We've made it easy with quick guides to every service on Clipper. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. RTC Card and Accessibility. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. What's the difference between cash value and BART high-value discount (HVD) tickets? If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. U.S. Immigration . What happens if my transit benefit order will exceed the $300 cash balance limit? The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. You will need to tag your card to a card reader or ticket machine to activate it. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Select "Transit card" and "Add Clipper card". You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. The Salish Sea is world famous for observing a vast array of whales and sealife. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Select Clipper card and follow the instructions to add a card and load value. Learn more about Clipper on your phone. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Check Clipper News for holiday or modified hours. See the Google Pay How-To page for more details. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates.
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