I tried to return the items on Monday October 12, 2020. Just sickening! Job Club I can understand having a time limit on returns maybe even the Assesors policy but if it's not tested and you're just throwing something out there and you're not sure if it works or not well don't sell it don't claim it to be something that it's night policies change from store to store they don't have a universal return policy even if it's stated on their website I can prove it quit taking advantage of your customers and hire people that are intelligent enough to know when somethings fixed broken new used or even trash. Today I was going to buy a ps3 for 80$ complete trash it didn't work. This Is Supposed To Help People Out, Comeon! I've always had a great experience with Goodwill. Be VERY aware of purchases and the "in store" credit for exchanges with tags and receipt are not always honored. 5 were here. I bought a microwave for a family in need just to find out it doesn't heat up. Just One day after purchase and was told. I hope you will listen to this little voice from your one tiny customer. Not the case any more. Its bad business. I don't see the logic behind this policy because the clothes are not any different than what is in store just the color tag was on sale. Choose My Signature. If I bought a VHS Player and it ate my favorite VHS Tape, you'd better believe I'm bringing it back to that store and heaving it across the store until I get my refund. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! Not even Store Credit??? Prices are sometimes higher than in the store and refund policy is ridiculous. You buy something there in good faith it works. I have supported Goodwill in the past by donating goods and purchasing in-store. 10600 Springfield Pike Cincinnati, Ohio 45215 They aren't in prized condition or prized brands. Since you've made a decision in favor of business, my Charitable round up will go elsewhere. Really!!!! I asked about getting a full refund as it says on the receipt, person at the till says they don't do that. Good job guys!!! I walk in the watt ave location where my roommates and I spend a good deal of $ in there . 99% of the time there is a different item in the box than what it shows on the outside. Due to her mental state,I don't think she realized anything to begin with.. Why are some stores exempt from the national policy guidelines? We stopped buying cloths for anyone other than ourself. And a FitBit Charge 2 for 30 ..that was supposedly newand won't work. VERY DISAPPOINTING, My name is rafael castillo.went to goodwill store in downgoody in georgia purchased 3dress try to exchange same day ,they said is no exchange ior return in goodwill ,no fair expenden money and no even have the change to exchange the item,never buy clothes anymore at goodwill. Spoke to a woman who acted as a manager. Tucson, AZ I used to be a regular customer but not anymore. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. You cannot use the fitting rooms in these stores so you are buying blind. Stay away this place selling broken stuff but dont want to take responsibility for it. Let me let you in on somethingEVERY store provides jobs. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. I then asked for a store credit voucher to go to another store and they refused. Goodwill Industries also hires veterans and individuals who lack either education, job . I will never shop there again. Obviously the customers are touching the clothing on the racks and yet we can't try any of them on or even go to one of their mirrors and hold it up to see how we look? you know for people who get it for free I don't quite understand this. This is fraud. The refusal to give a refund on items returned within a 7 day period is infuriating. Wow, I agree ---GREEDY!! Their Prices Have Gone Sky High, Found Dollartree Items For Sale At $1.99 What! I will follow up with the administrative offices regarding the inconsistency in applying the refund policy. Just brought back a item that did not work! Bad customer service. Not sure. I also had purchased a pair of shorts at the same time yesterday about a little over 24 hour period later. Then they jacked the prices up on shipping knowing dam good and well that it doesn't cost that much to ship that particular item! This stuff is donated to you!!! What a waste of money. After this I'm getting on Yelp . I will give my support to another organization. I hadn't realized this since I was trying to get out of the middle of the aisle so people could use the outlets. I purchased an item on October 24th and returned it on the 27th. Something (I could explain in detail in a pm) totally unexpected and out of my control came up and I was unable to pick it up. I got Jack at the register. Dragging my whole family shopping with me is not an option. For detailed hours of operation, please contact the store directly. Yeah I just got back on my bike ride to the goodwill to return a pair of size 13 tennis shoes that were one of two pairs of size 13 shoes for my self . Now I'm out $35. You can return the product within 30 days from the purchase date. According to the altered Goodwill return policy, you have to return your item within 30 days of the purchase. No compromising skills whatsoever . Decide on what kind of signature to create. Like others are saying. Never buy, Goodwill sucks big time. Where was my in store credit. They're dressing rooms arnt open so I have to take a gamble on clothes and when I need to return it, the toothless crackhead worker give me in store credit on some gift card. I purchased a CD/radio only to get it home and find out the CD player doesn't work. Typically, the concession amount for FBM can be one of the following: 50% of the cost that the buyer . Then I read on-line there is a 7 day return window. We will get you the answers you are looking for. We find that goodwill-to-sales strongly and negatively predicts the cross-section of U.S. stock returns, especially among firms with cross-industry M&As and firms with overconfident CEOs. Now my nephew says goodwill is shill bidding basically using it's own employee's to bid against consumers or using a program to auto bid when goodwill sees that it's not going to get as much on that particular bid or and they want even more money they will implement the shill bidding! If we think we can use it we will. Disappointed to learn about the change to Goodwill's return policy. Why prices in stores keep growing? Goodwill of Akron closed all of its stores in five counties after threats were received Tuesday at some area locations. He was apologetic, but I called him an hour prior so I don't understand that! I called the manager and after I explained my situation I was told to bring it back in. It is not the customer fault you had 1000 of old television and I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. The Goodwill organization does not allow its customers to return a product by mail. I was polite, but when I checked out the cashier said Goodwill's new stores have no changing rooms. Well when I came back home to Georgia and tried to use it they said that they do not take that kind of card. Went back to the Store returned the item and the Manager fid nit gave my money back. Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. Then there's the handling prices example one goodwill will charge a $10 handling fee to put 1 PS4 game in the box while another Goodwill only charges $2 oh and the other goodwill will charge $20 shipping while the other goodwill charges $5 so tell me if Goodwill isn't ripping consumers off why isn't there a set price on S&H then ? I do not go their often and in Phoenix metro area in store credit. Oh I'm sorry .Did i say zeros?I meant hero's. I have never had this experience before! 4123-17-58 of the Ohio Administrative Code Employers Subject to Federal (DOT/FMCSA) Testing Requirements . I was like yeah I know, figured that returns were like any other store of at least 30 days. I purchased a computer cord and every thing that goes inside got home to put it together the cord does not work computer parts is wrong I am out of over $60.00 dollars then I have 7 days to return now they don't have the right parts what will goodwill just keep my money I just want my computer parts which they don't have that is not good business.it you but something that is wrong or does not work. If you think "stealing" from people is ok, because that is what you're doing, then you really should be ashamed. Across Goodwill, we are practicing the following to keep our community healthy, and encourage you to do the same. Because Goodwill didn't research it enough to find out what the true value was! What is Goodwill's Store Refund & Return Policy. 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. Got a game that wasn't scratched and in good condition but doesn't save any of the game play so all my gaming was deleted , this wasn't warned about when I bought the game. I need the receipt for my credit card records. And it not there stuff it other people thing that they give up so goodwill all I'm saying is TO GET YOUR POLICY RIGHT. Talk about ripping your customer off. I told him this business is a scam I will not shop at Goodwill again. I went to the store with the bag that still had the price tags attached and my original receipt. Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. Goodwill is a not-for-profit organization committed to providing jobs and training for people to gain skills and achieve independence. Then I read on-line there is a 7 day return window. Goodwill's membership program Join Goodwill to enjoy its loyalty offers. Was told we could return items in 14 days but NO ONE told us it would o ly be store credit. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. The Supervisor told me repeatedly that they do NOT do store credit!? Disappointed to learn about the change to Goodwill's return policy. This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. So what, I'm just supposed to keep a shirt that I paid for that I literally can't wear??? Thank you. Salvation army is the best. I thought because it was new in box I was getting a decent deal. Response-we need to make money too. And what are the exceptions of the Goodwill return policy? They can tell your YTD you should also always do the rewards if you spend more than $20 you get 10% off and you get $20 percent off on your birthdaybut that is here..I went to Abilene, Texas and it was very disorganized.l I did find a pair of Ugg's Australia for $10 in my size, so I scored on those. Other times, the item must be refused because it costs more to transport, repair or refurbish than it can be sold for in our stores. Ready to donate? I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. I posted a few days ago about my Panasonic DVD Theater System and Sony Video Camcorder Return and how I was only left with an in store credit. Save my name, email, and website in this browser for the next time I comment. The store bathrooms are always disgusting as well . I guess it works differently when you purchase online. She took it down but would not allow me to take with me as I shopped further. It's fraud you are given these for free and then mark them up to 15$ a shirt. They are out to help people. I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! It's just not worth it to lose that kind of money. Had to toss both of them. My daughter bought me two bras in Florida Goodwill I live in Georgia can I return the bras and George up with the receipt I know Goodwills policy does not let you get the money back so can i exchange for something else. I tried to return clothes (with receipt and tags intact) the next day and they said no returns, not even for store credit. In addition, we have also included the Goodwill refund as well as the exchange policy. This is premeditated fraud! Because I could not find anything to exchange it for they offered me an in-store-credit of $4.49. I called ahead before going to see what the policy was. Now! Your email address will not be published. I was issued an instore credit card for some items I returned. Everyone I encountered from the staff was polite. This is a blatant scam to hide the broken items. Donation Methods. It was over 2 year from expiration day. The U.S. Internal Revenue Service requires you to value your donation when filing your return. We have a hospice that sells and takes donations - they will be my #1 go to for donations and purchases. These sales are a significant source of revenue for Goodwill. If they cannot guarantee an item works or his functional or not broken at the time you purchase it and cannot provide adequate display to show this condition, then I think they should and equivocally provide a refund of the purchase price. And there wasn't. $25,900. Mail correspondence should be mailed to the following address: Chattanooga Goodwill Industries 3500 Dodds Ave. They dont charge extra for their return shipping. I should have looked in the box, And asked to plug it in, but I did not. Stupid. My wife and I spend $200/$300 or more a month at Goodwill but no longer. But it seems no one does it. I would hope that if Goodwill has a customer service that they would read these comments. Sorry - no refunds or store credits. It's like lottery or gambling I'd guess.i got 15 dollar electronic musical device spent ten for specific power supply lacking with device and it had burning smell at once. I was told no returns or exchanges that I could just donate the item back to the store. Answer some questions about your business practices. It is now June of 2021. Goodwill will also provide a Fair Market Value sheet that can be used as a guide to establish the value of your items. The Goodwills in Lafayette Indiana are WONDERFUL!! All prior policies, benefits, procedures, etc. In store put big sign no cash for returns my sister bought clothes for work from here and they don't fit you have nothing else that she can where at work and now she has no money and no work clothes ????????? When you donate your new and gently used items, local Goodwill organizations sell them in stores or on shopgoodwill.com and use the revenue generated to provide valuable employment training and job placement services for people in your community. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. I push the cart to the side and told him i dont throw my money away on things that i could'nt be sure to work. Most companies can duplicate a receipt or they return the original to the customer. The Goodwill return and exchange policy go hand in hand. The cans and can nots of donations. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! 2) The same store in Medford OR will not refund a cash payment for goods but will only give a store credit. Your website does not state that. Go Goodwill for being a freaking disgrace. I returned several months later to use it only to discover at check out that it has "expired" less than a month prior and while the cashier said this to me she slid the card into the drawer (did not even return it to me so I could challenge it). Wow they only have greedy excuses. the store on county line and Broadway in Colorado. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. And evidently, the store manager was steady firm about not returning them ot even allowing me an in store credit.
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