Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. By clicking Next, you agree to the AXS.com Terms and Conditions. IP: 141.94.161.174 SEARCH/NO EXPECTATION OF PRIVACY. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click here. mail The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Occasionally, we may require that the physical ticket is sent to us. Axs Ticket Return Policy - unleashedagility.com Below are some pointers we hope you'll find useful! For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. File a Claim | Allianz Global Assistance - Allianz travel insurance If you paid by credit card it may be possible in certain circumstances to. If you are purchasing a resale ticket (i.e. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. All applicable fees and charges will be disclosed prior to completion of your purchase. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. - AXS Help Centre How can I make a claim for my Ticket Insurance? I can't go to a concert anymore, any tips to ensure i get my money back? NEVER AGAIN! However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. axs qr code for multiple tickets - veracitylogic.com Be the first to know. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Please visit our help page or contact customer support for assistance. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. OH MY FUCKING GOD! I realised I was too late for the standard entry tickets, as they had all sold out. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Honestly this post makes me feel better though, thank you lol. By browsing this website, you consent to the use of cookies. BUY THE PERFECT TICKETS Front row or on the aisle? Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. 36. Cover applies if an immediate family member or a member of the booking party tests positive. If I have XCover ticket insurance and miss an event, can I get a refund? Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. Mastercard, date running time selected at the russian of purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. can reveal. What is Allianz Global Assistance Event Ticket Protector Insurance? Any ticket issued via the Service is a revocable license. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). AXS is not responsible for the acts or omissions of any venue or Client. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. We all hate lines. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Please provide details in the box below and attach supporting documentation as appropriate. By Insurance Site July 2, 2022 July 2, 2022. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Besk vr hjlpsida fr mer hjlp och support. . The document details need to meet the requirements of your Booking Refund Protection. No refunds are offered for online (virtual) events unless the event is canceled. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Unfortunately, we will not be able to issue a refund on your ticket insurance. has anyone ever gotten a successful refund on an axs ticket? You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. If the event is rescheduled, we'll advise what options are available to you. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Ticket Insurance - AXS Help Center The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. The ticket is valid only for the event, date, time, and seat location issued. You will also be responsible for paying any applicable taxes relating to your purchases. Terms and conditions of sites linked to by or from the Service may vary by site. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Congratulations! If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. Refund policies may vary depending on promoter, venue, state or local laws. Performed analyses related to call center and ticket insurance costs. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Events may be postponed or canceled for a variety of reasons. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! AXS | Complaints | Better Business Bureau Profile Holder must possess a ticket to enter the property or venue listed on the ticket. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. If your situation does not fit within the options available, please select the 'other' option and provide full details in the box provided. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. Have you tried to make a refund by clicking on the refund option? In these cases, customer service will attempt to contact you, using the information we have on file. AXS UK Reviews | Read Customer Service Reviews of axs.com/uk - Trustpilot Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. If you have not received your tickets 3 days before your . The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. When it's time to go home, all combo lock deposit refunds are issued quickly. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Please consult the seller fee information found within our Service. Please be advised we will require a copy of the death certificate to be attached. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. The documented police or fire brigade report. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Has anyone experienced anything similar? If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. AXS Tickets on the App Store TicketPlan cannot be held responsible if incorrect banking details are provided. Latecomers may be seated at the discretion of Client or venue. Its for one of the Hyde Park British Summer Time concerts. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Reply from AXS UK. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. x. You should base your purchase decision solely on the information provided. Request ID: 7a29b98f6d472a62. Testimonials IT IS NOT AN INSURANCE POLICY. Let us know what you were doing when this page came up, plus your IP and request ID We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Please visit our help page or contact customer support for assistance. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. How do I get my AXS Premium tickets once I complete my purchase? In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. I would like a refund for a cancelled/rescheduled - AXS Help Centre Please make sure to review the terms and conditions that you will find on these third-party sites. The availability of tickets is subject to change. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Then be careful what insurance you pay for. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Below you'll find an important update on COVID-19 and your events. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. Such fees and charges may vary. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Fan Update from AXS But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . x, Footer.languageSelector.ja-jp.greeting Buying Tickets - AXS Help Center There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. AXS.com Purchase Agreement After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Ad . AXS refusing to refund ticket cancelation insurance - PayPal Community If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Articles in this section - AXS Help Center It's all a fan needs, all in one app. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. Plans can . Please complete the section which is relevant to your application. All attendees must conduct themselves properly at an event. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. We make no representations or warranties about the quality of your watching experience or your display. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. I went on live chat to sort out getting refunds for postponed tickets. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. You are urged to review all pages displayed during your completion of a purchase. Therefore, we ask for: A completed medical confirmation form. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You should evaluate your risk in determining whether to attend the event. So I decided to treat myself and girlfriend to VIP tickets. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Press question mark to learn the rest of the keyboard shortcuts. With a simple integration this product has gone from strength to strength enabling AXS . Coronavirus: Ticket refunds won't happen for many postponed concerts in the event description page, in pop-up boxes, or in an email). Are AXS Premium tickets sold for every event? But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue.
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